My affiliate is getting this message when trying to add his domain:
“Error! You can’t add that domain: Promotional and referral accounts are for new customers only. This domain was previously in our system and cannot be added to your promo or referred account. If you would like to upgrade to a full price plan, please contact support.”
What, apparently, lead to it was I opened my DH quite long time ago and very recently briefly used my affiliates’ domain on my account for some tests including an added mirror for external access but never transferred DNS. Then I deleted this “fully hosted domain” and, after that, he happened to use my affiliate link to open his new account. We need urgent answers to these questions:
What is the “full price plan” the message contains? How can he “unblock” this state? BTW I do not want your commission if that is the problem behind all that.
I would like to know what DH help page we could read to avoid all this confusion?
Please realize that the way that DH handles this scenario puts your clients like me at a legal risk: my associate can easily blame me now that my action blocked him from using his own domain name for days now because he did not get sufficient help from your tech support nor I got it here so far (I posted my comment to similar topic a few days ago but got no answer).