Hello everyone, I hope that someone here will provide me with some guidance. I didn’t really want to post a “problem” as my first post here in the forums, but I do need help.
From the start.
Back last Sunday, DreamHost had a promo going on saying that I could use a voucher code “777” to get a good discount. Since my host (Network Solutions) hasn’t been the fastest and is more on the expensive side, I decided to go ahead and start the tiring process of moving between hosts.
I signed up, and put one of my domain names registered with GoDaddy as the domain name I’d like to use. The next thing I know, I’m in the panel and was wondering why the page didn’t give me the opportunity to enter it.
Must be a fluke, so I decided to cancel the account right away, and tried to re-initiate the process. It wouldn’t let me, so I had to use my second email address to register, and a different domain name this time.
Again, I was in the panel and the system didn’t let me put in a code.
Cancelled the account again and tried a third time, using my personal email address and a third domain name, and this time I was able to enter the code! Discount will be applied after two weeks when the trial period ends.
So I was a bit of a happy bunny. Even had a few emails sent to the DreamHost support team, which by the way, are very fast in responding.
Now here is where the pickle hits the banana. I then tried to “connect/attach” the initial domain name that I wanted to connect to DreamHost, with this new account and I get an error message saying that I can’t do it because the domain name is already within another account.
That was odd.
First, the domain name is not registered with DreamHost. It’s with GoDaddy. Second, I cancelled the account. It’s no longer there.
So I got in touch with DreamHost support and they initially told me that I had to remove the discount code and pay the full amount in order for me to use the domain name from the initial account I cancelled!
After several emails back and forth I was told that the domain names from the first two accounts I had already cancelled, were now deleted in the system.
That was good I though, took a few emails to get it sorted but its okay now. So I went ahead and tried to connect the domain names and now the error message states:
“Can’t add that domain: already in our DNS system”
So the email stating that the domains were already deleted in the system, were apparently not deleted on another system. I was told via email that in order for me to use other domain names I had to pay the full amount, and remove the voucher code, yet again.
So the feature of hosting unlimited domain names had a slight small print somewhere that I could not locate.
I then tried connecting a different domain name to the host to test out this logic, and it was painless. I now have two domains in the host, I just can’t use the two domain names I initially registered with, and had canceled since.
So what gives here? I have emailed them again about this and it’s over two days now, and have not received a reply about it. The last email I got I was advised that I needed to pay the full amount in order to do this.
This is just sad. The entire experience has fell short of my expectations regarding DreamHost.
I hope that there will be a kind soul that could give me a solution on this.
A disclosure on my end, I used to work for Network Solutions, hence me ending up on their servers, so I do know that my request of connecting the two domain names that were “linked” when I originally signed up should be possible.
Thanks in advance again to any who can help.