Cant access to my panel and you dont give support

Hi

i try to renew my domain on your panel and i cant login.
i got that error
"We couldn’t find an account in our records with that email address."

i open to you a ticket before 10 hours and no replay.

please help!!!
tsu

It’s the weekend and they’re on reduced staff. You’ll probably hear back tomorrow.

Hello Tsu,

Thank you for contacting us for support, I apologize for the delay in response. If you can supply us with a support ticket# or even a domain name on the account we can look into the status,

Thanks!
Matt C