Can't access panel.dreamhost to pay bill


#1

my account has been suspended because the credit card on file is no longer valid for automatic renewal. can’t log into panel.dreamhost because for some reason, the IP i’m trying to access it from is blocked. the email i use for dreamhost is tied to my account so it is no longer working. i’ve tried for 2 weeks to contact dreamhost to resolve my account issue but no one is getting back to me. is there anyone here from dreamhost that can help me with this? much appreciated. this is regarding domain: midnightprojects.com


#2

have you used this webform with “I need to update my credit card info” selected in the drop down?


#3

yes, my only option was to contact using that form. no one is responding


#4

It looks as though Dean from our Support team sent you a response about an hour ago. Check your email for details.


#5

if dean did respond, i have not received it. my email tri@midnightprojects.com is no longer accessible. you can reach me however at my alternate email: tri.nguyen@deutschinc.com

thank you so much for helping me sort this out!