Yes, bitters is the server, but I cannot access that server using the user name and password they gave me. Every other server on the planet I can access, but not that one.
I get this error using WS_FTP Pro 8: Address lookup of "ftp.bitters.dreamhost.com" failed. It may be misspelled, or your computer may not be connected to the network or Internet.
Also check that your DNS and local name servers are properly configured and responding.
And I get this one using IE: The server name or address could not be resolved.