I’m hoping someone from Dreamhost will read this because I’ve been trying to contact support since 1pm (UK) yesterday.
My panel got hacked last week where someone registered domains using my account and deleted my all my database content, this has now been resolved, passwords changed, databases restored etc and I also added the IP authorisation during login to improve security.
I had an e-mail yesterday stating:
“We’ve recently received a request to allow 18.104.22.168 to access your acccount.”
This was not me? I traced the IP address to somewhere in Indonesia?!
Then the e-mail address I use to login to my dreamhost panel pops up saying please enter password? I re-enter my password without success, even tried the webmail incase it was outlook, I then try to log in to the panel and it says incorrect username or password?
So I now am unable to re-set the password because I can’t access my e-mail, and I am unable to change the e-mail password because I cant log in to my panel!
My next issue is trying to contact dreamhost support, it appears because i’m not contacting them from the e-mail address that it linked to my account they cant help? I’ve sent one through the contact form on the site also, but had no response either?
Hope someone can help?!