Cannot FTP / Support ticket 24 hrs old

I cannot seem to FTP to my site. I have tried both filezilla and coffeecup ftp programs. They are both having trouble connecting and I have yet to establish any connection.

I can connect via internet explorer, but that is worthless.

Why do you say that is worthless?
That’s the only way I ever do it.
I used to use FTP but have found using IE is so much easier.