Cannot add subdomain


#1

Anybody know why I can’t add a subdomain to my domain? I tried adding “test.mydomain.org” to “mydomain.org” but was told I didn’t have permission to add subdomains to my domain.


#2

It sounds like you’re not the account owner. That’s the person who can add these. Once it’s added, then they can set up permission to let you manage it.


#3

Ah, but there’s the rub. I was logged in as the account owner.

Now I must figure out why the account owner is not the true account owner.


#4

Are you sure you your account is selected as the active account? Check the bottom right of the panel.