Cannot access mysql from out of dreamhost

I know some of you tell me and add a wildcard (%) but that’s not the problem.
Problem is, I had a different mysql address before. Then the main guy removed it. Afterwards he recreated again using a different address. I can access the db using my account from the address, but the account doesn’t show up in the dreamhost panel. Which means no editing access ip addresses.

Basically, the account is not visible on the panel.

You’ll have to contact Support to fix this.