Cancel my account while pending


#1

I signed up for the trial, but the site isn’t really what I’m after. I am trying to cancel, but there is no option on the manage account page. I also try to change the billing details to end today, but when I do that it says there is a communication error and it can’t connect to the server.

I don’t want to be charged for my two hours of trial and can’t afford to have the payment come out then have to wait for it to come back in. A company not having a phone number to contact seems incredible, particularly in regards to billing. How do I cancel my account while it is pending? I want it closed and gone.


#2

Hmm, at the top of the manage account page there should be an option to “close account/end all hosting.” Or if you scroll down a bit you will see the active hosting plans, and if you click edit under the “ends” column you can choose to end it at the end of a specified time period or immediately. Either way, you shouldn’t get charged until like, two weeks after the trial! Even then, you can get a refund within like 97 days. So, no rush, but there should be a couple options on the Billing -> Manage Account page.


#3

If your account is still pending, you haven’t really used the service yet. You may want to wait for your account to be approved so you can actually try it out. :slight_smile:

If you do want to cancel your account at this point, though, write in to Support and we’ll close it out for you.