Billing Madness


#1

(i already messaged billing but want to know if anyone else has had this problem.)

i’ve had “crazy domain insane” since sep 2005.

every month i was happily auto-debited $9.95 without incident … until 2/18/07 when my card got hit an extra $49.75 for “5 year renewal.” what?

nothing about my account or terms have changed since sep 2005 and i never authorized any 5 yr renewal. after reporting it i got credited … but for $38.80 instead of the full $49.75 over-charge.

then on 3/17 i get another unspecified charge for $49.75 on my card, which must be the “billing system” or whatever trying again to renew me for five years.

wait … didn’t i say “don’t do that” last month? who’s got time for this?

i didn’t notice the charge till today and immediately messaged billing. because you can’t actually talk to anyone.

what the heck is going on here? anyone else had similar problems?

steve

PS- i’ve been at DH for almost 2 yrs … why does it say “DH New User” on my forum msg header?


#2

Are these charges maybe related to domain renewals?

BTW, our forum titles are just related to how many posts we’ve done.

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#3

Certainly looks like a domain renewals to me, $49.75 divided by 5 = $9.95, the exact price of a 1 year domain renewal.


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#4

if i may quote mike in billing/support just now …

“The charge SHOULD be 9.95 for one year, but a bug in the system is causing five year renewals. The dev team is aware of and working on this bug, however I do not know when it will be corrected or the time line.”

eek. so we have some sort of explanation, and i may not be alone.

this is second straight month the bug has hit me. i’m astonished they’ve allowed such a serious problem to linger for so long. pretty sure if that happened with any team i’ve been on we’d be … um well we’d probably be out applying at dh (just down the block). : /

steve


#5

I certainly understand your shock! I hope they figure it out before my renewals come around.

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#6

Wow, good info, thanks for sharing. I’ll have to watch out for it when my domains come up for renewal.

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#7

I’ve experienced similiar problem before.

I saw a $35 deduction on my credit card bill.

First, I sent a ticket to DH support and they told me they did not charge anything.

Second, I sent a ticket to my bank and asked for refund. The bank refunded the money in one month.

I still did not know what happened but at least I got my money back :stuck_out_tongue:

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