Billing issue - Not sure where to post this


#1

Hi,
I’m not sure where else to contact the dreamhost people because no one is replying to my emails through the support panel. I’ve been a dreamhost customer for almost 10 years now, and I’ve never really needed to use the support ticket. I’m very disappointed in the service I’m getting now that I have.

I’ve tried to contact dreamhost about the same billing error 3 times and keep getting a message that says “Dreamhost Support Ticket ##### Has Been Moved” and that I’d get a response within 24 hours to my question but I’ve never received a response after that.

Additionally, now my account has been disabled and I can’t even pay the amount that I was disputing I even owed in the first place (my emails have been proofs that I’ve already paid the money that dreamhost is billing me for — for which I keep getting in return form mails that say that I need to pay my bill).

So in a nutshell, I am unable to pay the amount (even if I want to) that I don’t think I even owe in order to continue my service because my account has been disabled.


#2

Try communicating with them via the Dreamhost Contact Form

Hope it gets sorted for you quickly.


#3

Something certainly does seem odd.

If it were me my second and third ticket would have said “my previous ticket #___ was moved after I opened it, would you please check on the status of that ticket and let me know when I should expect a response.” I would give no details from the original ticket on the new ticket which forces the person with ticket #2 to investigate. I would follow this plan with any companies support ticket system, not just dreamhost.

Dreamhost really does seem to take a lot of abuse over just a fewseem support tickets. There must be a better way to prevent these issues. Tickets referencing unresolved billing issues have popped up in this forum before, suggesting that the process for clearing them may be broken.