I’m not sure where else to contact the dreamhost people because no one is replying to my emails through the support panel. I’ve been a dreamhost customer for almost 10 years now, and I’ve never really needed to use the support ticket. I’m very disappointed in the service I’m getting now that I have.
I’ve tried to contact dreamhost about the same billing error 3 times and keep getting a message that says “Dreamhost Support Ticket ##### Has Been Moved” and that I’d get a response within 24 hours to my question but I’ve never received a response after that.
Additionally, now my account has been disabled and I can’t even pay the amount that I was disputing I even owed in the first place (my emails have been proofs that I’ve already paid the money that dreamhost is billing me for — for which I keep getting in return form mails that say that I need to pay my bill).
So in a nutshell, I am unable to pay the amount (even if I want to) that I don’t think I even owe in order to continue my service because my account has been disabled.