BIG PROBLEM with my account!


#1

I’ve been using dream host for more than 2 years, I love it, but this time, I’m totally upset!

I found that my account need to be renewed on April 9th, and then I renewed it through google checkout. But the status of GC is still in process! I don’t know why does it take so long to confirm.

Second, I then found that Dreamhost automatically charged me through my credit card for one month.

BUT, the problem is that I could not login to my FTP server or open my website, what’s wrong with my account?

My account is wonderfulrichard@hotmail.com, and my website is http://sf.tmitim.com

Please help me check, and let me know the solution. Thanks.


#2

This is a customer to customer forum, so there really isn’t anything we can do to help you. You should contact support directly to get this all sorted out.

Best of luck!


#3

I could not even ping your site.

Are you still able to log in to DH panel. If so, I’ll suggest you to contact DH support.

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#4

Thanks, but how can I contact them? I don’t see any phone numbers…


#5

Have you tried contacting them through the panel?

Failing that, you could always try the contact form:
http://www.dreamhost.com/contact.cgi

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