It's not just Dreampress. All support has gone down hill.
A couple years ago support requests would be answered the first day & usually resolved within a couple days; now it's closer to weeks.
This seems to happen with a lot of hosting companies. They all start off really well, keeping the needs of their customers a priority. After all, it's the paying customers who make the company profitable.
Then as the company bennefits from this income and grows bigger & bigger, the customer's needs become marginalized.
This is why I 've had to move to new hosts so many times.