So with all the negative stuff going on here I thought I might as well write about my short history with DH.
I looked into webhosting for our company back in December 2007 and eventually settled on DH because of recommendations, the huge space/bandwidth/unlimited emails, the (back then) $97 discount and the 97 day money back guarantee.
The move went smoothly, thanks mostly to the wiki and help from these forums, and since then I’ve had not much problems until the recent Blingy issue.
Now I won’t lie this was a huge issue - days when we weren’t getting emails, websites not working etc. Luckily we were in a relatively quiet period at work but still it was affecting out work especially as our email is very important to our work. During that time I sent a few support tickets to support (mostly for email, or mysql) and even during that busy time I got a response back within a day - and that was on the middle or 2nd top urgency level.
However, fair play to DH, they worked hard at it and sorted out the issue (or at least I currently have no issues). On top of that they offered a month’s credit - or so I thought.
Turned out that people got 3 months credit, but for some reason I initially only got one month credit back - until I asked about it on these forums and lo and behold within less than a few hours I had whole 3 months credit.
I just wanted to say that all those posts complaining about there being no support must have either gotten unlucky, or used their DH hosted email as their support contact email address, or did something wrong. I’m not looking to start arguments on here, and I’d like to point out that I am in no way working for DH or even affiliated to them.
I felt that as I’d been taken care of very well by DH (along with no doubt countless other people who do not frequent these forums) I should post on here to put some balance to all those posts from the disgruntled others, or those just on here to cause trouble.
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