What is going on with the backup procedure on Dreamhost?!
I am trying to backup my account, with a user that has ~10GB of data and there is no way to do it through the panel interface. In fact when I emailed support about it, I was told it’s because my account is larger than 2GB and I would have to use the manual FTP function. Then I got directed to this page http://wiki.dreamhost.com/Backup which has a paragraph on how to do it manually, which then redirects to the FTP page. This FTP page doesn’t even mention the word back up http://wiki.dreamhost.com/FTP
Firstly, how many people out there with a serious website business actually have less than 2GB of data?!
Secondly, when I was with Hostgator I was able to compress all my websites under my account and send a backup to any server in the world via FTP (via cpanel), as well as storing a compressed .tar.gz file on their server for me to download.
Overall I have been happy with dreamhost since changing over last year BUT your backup facilities are rather disappointing. So please, make it easier to download a full backup of a user’s account… I really don’t understand why it has to be made so difficult!