[/b]Okay, i’m sorry to have to do this but i am getting a bit annoyed Re: the DreamHost response i have had over the “promo” code i have offering savings of over $110, sounded great!!, but, seems theres always a catch…
NOWHERE can anyone find ANY information about who is actually eligible for this promo (the thanksgiving one which expires tonight 11:59pm 25th Nov 2011 - 777thanks11) you know the popup with the turkey on it …
Well guess who feels like a turkey?
After clicking on the promo i was led page after page, credit card details accepted, email addresses input, etc etc., whilst all throughout this process did i find any place to input my promo code.
On the final page i was then surprised to see i would be billed the normal price after my TWO WEEK trial period!!, again with NO explanation on why i wasn’t able to input my promo code.
So i did some (more) investigating, i found my way here and then i found an almost identical post (search for 777may11) outlining exactly the same problem, now, in Eve’s case, she had everything fixed and sorted and all went well…
I on the other hand, received emails back saying i was in a “region” where the offer was not available, so why was i able to even SEE the offer?, and WHY did i not get refused when inputting credit card info?, surely DH could have filtered the countries not eligible for the promo via the credit card “drop down” country list, even I could do that!!!, so why cant they? Come ON UberGeeks!!!
I will post the (so far) short dialog i have had with DH’s “Nate” here (see below) but the gist of it all is that they don’t make the offer available in countries where there is a high risk of fraud! (so was said), GET REAL!!! the offer was a saving of $110+, i have a credit card AND could pay via PAYPAL (which says, get THIS, and i am quoting the DREAMHOST accounts page here: “IMPORTANT WARNING: We CANNOT refund payments made via PayPal no matter what!”
So, they are afraid to get ripped off a shade under US$10, but if they force me to pay via paypal (which i am HAPPY to do) the risk lies solely with ME, if the transaction fails for any reason I GET NO REFUND!
So tell me folks, why am i now being told that no one will do ANYTHING other than to help me pay out US$110 MORE for this now PROMO-less promo, or close my account altogether!
And please explain what would happen if i DID pay the full amount via paypal and things went wrong?? I would be out of pocket over US$120 bucks, no recompense, nothing at all.
I am UPSET!!!
Please read the emails between myself and DH and comment as you see fit, i would NOT be trying to rip anyone off by jumping up and down about this, i am a housewife who wants to start building my online presence, i have studied hard for this and chosen DH (seemingly) wisely and with the advise of friends (who are VERY dismayed about suggesting DH’s promo).
I hope SOMEONE in DH can reverse this decision, because all i have now is this forum to help me!
The emails (posted below, together with comments earlier in this forum under the title "Help applying the promo code “777may11” started by Eve6MediaHQ):
RE: Help Applying Promo Code 777May11
(My comments are in bold and begin with my post to the forum):[b]
Yeah, what is it with these promo codes, i just sent an email to dreamhost for the very same reason as eve6mediahq, but in my case its the current promo (thanksgiving 777thanks11) nowhere to be found ANY info on the redemption of the offer code, no listing of the supposed terms and conditions, yet they walk you through, take your credit card details and now what??? i get charged full price in two weeks??? I think not!!
If it’s not too much to ask, putting the cart before the horse (or in this case the turkey) obviously doesn’t bring with it a sense of customer satisfaction, more a sense of dread hoping i haven’t been led up the garden “credit card” path.
The fact that this has also happened to others as many months back as May (and earlier) imply that there is something more akin to apathy on the part of DreamHost, c’mon boys, fix your “widdle wed wagon”!
So what about it DH? do i get the promo code validated? Or would you rather i disappear in a puff of logic???
Regards and best wishes to all
i guess this answers my previous post, seems the current offer doesnt extend to me … i wonder why??? anyway here’s their reply, seems they are happier to see me leave than add to their ranks …
Truly dismayed… here’s their reply:
I apologize for any confusion. One of the regions that the promo code is
not available in is Malaysia, unfortunately, so I can’t grant you the
discount. That’s why the area to enter the promo wasn’t in the sign-up.
Should that have been made clearer during the sign-up process?
Absolutely. I am sorry that it wasn’t.
I can understand, certainly, if you don’t wish to continue with DreamHost
at this point. You came here for a special deal and we were unable to
accommodate you on that.
If you’d like to close your account, here’s how:
- Go to the Manage Account page :
- Click the “close account/end all hosting” link.
- Follow the steps within.
You’ll receive an email confirming your action.
If you have any questions or need any additional assistance, respond to
this message. I am always happy to help!
[b]And for anyone in the least bit interested, here is my reply to Nate and the Dreamhost team, asking why there is a restriction and to provide me a list of where there is NOT a restriction, so i can get a friend to take care of the registration… sigh
here’s my reply…[/b]
I just took a quick look in your forums and it would seem that this situation has been ongoing for quite some time, case in point, take a search for “Help Applying Promo Code 777May11” , not what i would call inspiring considering, in that case i was told they took it to accounts to resolve the issue, i for one am completely stumped as to why there should be ANY restrictions at all?
Why don’t you at least tell me where the offer is NOT restricted?? Then i could hopefully apply there instead, i travel widely and have various citizenships and card details, or i could call on any number of friends worldwide to take advantage of the offer on my behalf, so if you would please humour me Nate and tell me before this offer ends, where CAN i take advantage of your offer code???, and why do you not list this information at the very beginning of the process instead of causing angst?
Please reply asap, i still have my offer code for that domain, or if need be someone could register where the offer IS valid and i could transfer the name to them?
Many thanks for your prompt reply.
and here’s Nate’s reply, please read my comments after his reply, and ask yourself, just who is CORRECT here???:
The regions where the promo code is not available are regions that have,
in the past, had a much higher than normal incidence of promo code fraud.
That’s also why we don’t publicize which regions are not eligible, as it
would make it easier to get around the limitation. We want to be able to
continue to offer these great deals, so we have to put limitations on
It’s for these same reasons that I can’t list which countries are
eligible or tell you how to get around our restrictions.
I am sorry that I can’t be of more assistance here, but our policies on
this point are quite strict. If you have any questions, please respond to
[b]Now it has to be said that i have only just received his reply as i was up all night getting the domain and (supposedly) the promo offer hosting and then setting up my gmail accounts, calendar, sites, docs et al until 6am! …sigh!, yes, i am angry and i truly believe i am in the right here, it simply HAS to be said that ANY company that has a special promotion/offer/competition is surely BOUND BY LAW to put the details of said promotion somewhere easily seen/accessible (eg: the fine print), but not a word mentioned about that, and the fact that others have had similar experiences even as far back as May (which was resolved to the customers satisfaction) or even earlier, is a clear sign that i need to be speaking to someone with a better understanding of common business practices.
And of course no mention of transfers and my other proposed solutions, nothing at all except a simple pay or get out!
So bring it on DH, you brought this issue into play, so game ON!, i want to escalate this up the chain please, and please understand this is NOT personal, i just need this resolved for myself AND all future POTENTIAL DreamHost customers!!![/b]