Average turnaround for tech support tickets

Is there some kind of guarantee that DreamHost provides for TAT? I’d like to know what the average TAT for a ticket is. Also, what is the average waiting time for live chat?

Coming from Hostgator, they have a live chat feature too but it takes an hour to actually get hold of an agent and another hour to get them get me a resolution. Live chat like that is no support. I want to be sure what I am getting into.

Hello anond

Thanks for contacting us here.

We strive to answer all tickets with in our 24 hour guarantee, most are handled much sooner than that. Our Live Chat support is available 6am til 10pm PDT and the wait time depends on the amount of support requests be generally not much loner than 10 minutes on average. We also provide callbacks as part of our premium support and you can find mire info here: https://help.dreamhost.com/hc/en-us/articles/215721217

Matt C