I’m looking for a little insight with some troubleshooting.
I’m using the Avada theme (by Envato/Themeforest) on the DreamPress managed hosting. In attempting to load their demo files, I’ve run into problems. While it reports that the system settings are fine, it crashes with an undefined error.
Here is the addition I made to the wpconfig.php file to ensure memory allocation is in line:
[php]define( ‘WP_MEMORY_LIMIT’, ‘256M’ );[/php]
Here is what I placed into the phprc file I created to satisfy the php.ini requirements:
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 500
max_input_time = 500
max_input_vars = 3000
Even though it’s own system checks acknowledges that these values are all in order, it continues to crash.
The theme creator offers two other workarounds. One is to install the “All-in-One WP Migration” plugin that brings in their complete archive. That too simply hangs after a time.
The third option they give is to use the WordPress admin dashboard Tools -> Import -> WordPress option to bring in their XML file. It uploads fine. I then set the import author to my admin account, check the box requesting that it Import Attachments, and hit the submit button. It seems to work away in the background for about 2 minutes, and then it fails, leading to the following error in the browser:
Error 503 Service Unavailable
Varnish cache server
Is DreamPress’ varnish mucking something up in the import, or …?
After spending the entire day troubleshooting and reading everything I can get my hands on, both in the theme creator’s documentation, and in DreamHost’s wiki support, I’m at a dead end.
Has anyone else been able to successfully install any of the Avada demo files on DreamPress? Alternatively, can anyone see something in what I’ve shared above that suggests I’m missing something obvious, or going about it the wrong way?
Much gratitude for any light folks may be able to shine on this to get me sorted out again. I’m pretty comfortable with both WordPress and the DreamPress managed hosting, but this one’s got me stumped.