Automatic or manual refunds


#1

Hi.

I have a project hosted on a Level 1 plan that I’m moving to a dedicated server. The plan is still covered by the 97 day money back guarantee and was prepaid for two years using a credit card. Do I have to request the refund or will it be sent back automatically when I’m closing the plan?


#2

Sounds like that would be a Panel, Support Request with: Category pulldown, Account Status, Ending Service.
Subject: 97 day refund please
Body: 97 day refund please


They need more support help.
Cut the code: [color=#00CC00]9999=$99.99 Off[/color]


#3

I sent the same question to support and they replied:

[quote]Hello,

On Tue, 26 Dec 2006, you wrote:

[quote]Hi.

I have a project hosted on a Level 1 plan that I’m moving to a
dedicated server. The plan is still covered by the 97 day money back
guarantee and was prepaid for two years using a credit card. Do I have
to request the refund or will it be sent back automatically when I’m
closing the plan?

[/quote]

If you’re within the 97 day period, you will get an automatic refund. It
will take 5-8 business days to show up on your card. After that period
you would need to contact us. If you have any problems, just let me
know!

Thanks!
Sherisa[/quote]
I sent them my question 02:01:12 and got the reply 02:15:42.
I thought that Josh didn’t forced them to work during Christmas. :smiley:


#4

If I remember correctly, Tom is the one that enforces working conditions. (See the blog, I think Tom was the name of the pipe responsible for encouraging employees.)

Wholly