I sent the same question to support and they replied:
On Tue, 26 Dec 2006, you wrote:
I have a project hosted on a Level 1 plan that I’m moving to a
dedicated server. The plan is still covered by the 97 day money back
guarantee and was prepaid for two years using a credit card. Do I have
to request the refund or will it be sent back automatically when I’m
closing the plan?
If you’re within the 97 day period, you will get an automatic refund. It
will take 5-8 business days to show up on your card. After that period
you would need to contact us. If you have any problems, just let me
I sent them my question 02:01:12 and got the reply 02:15:42.
I thought that Josh didn’t forced them to work during Christmas.