Canada is more or less = US time. Perhaps a comparison with Denmark might help you:
I’m running several domains off of my Code Monster plan, and have basically zero problems. If ever I need something to be changed, it can mostly be planned in advance so it’s not important whether DH takes 2 hours or 2 days for that support incident. The rest I can do myself via FTP and the Panel.
When it comes to actual support incidents like outages or errors, DH responsiveness is important to me. They usually stay within the 24h limit that they gibe themselves, but too often they stray outside that limit. This would probably be the same regardless where in the world I am, but of course it’s DH nighttime when I submit most requests so there’s less staff on duty and that might costs some hours response time right there.
The most important thing to be aware of is that the telephone support callback options that you get on bigger plans are US only!! I was looking forward to getting 3 callbacks/month but only after I upgraded to code monster did I learn that they only call to US numbers. (Get a SkypeIn account with a US phone number and you’ve got your callbacks after all, if it’s worth the Skype costs to you.) DH was very fair and gave me a partial refund because I couldn’t use the callbacks.
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