Approval Call


#1

Hello,

On the 7th of August here I’ve decided to start an account for that 9.95$ a month hosting (without additional features such as private IP, server etc.)

Everything went smooth till the approval call thing. The robot on the phone simply wouldn’t recognize the given pin I typed on the phone. I tried getting called 3 times, and the robot refused all those said times, until it finally locked me out and was unable to make any more calls, leaving my account still unactivated.

I’ve made a ticket that day concerning this issue and chatted with a representative only to find out that the billing team doesn’t work on weekends. Understandable, so I was hoping I would get a reply by Monday night/Tuesday morning.

On Tuesday night I chatted with another representative, and told me he gave them the heads up, and that I should expect a reply in 4 hours.

12 hours later (Wednesday), still nothing. Submitted a reminder that my ticket is still open.

Is this normal? I’m falling behind schedule and really thinking of switching to another host.


#2

I’m sorry to hear that. Mine was activated in few hours. Where did you sign up from and what payment did you use?


#3

I waited more than nine hours ago

payment by Google Checkout
Account #1020857 (zhiqia5)

and contact staff did not receive a response.

Sorry that my language is not good


#4

Our account approvals staff haven’t been in the office yet since you signed up. Be patient!