I am currently trying to get my account setup - Im currently staying in Central America, and put my phone number here - when I received the automated phone call to put in my pin code, it didnt seem to accept it - I have contacted the customer support over 3 hours ago, and no response. How long does it take for a response? I find it a bit frustrating that there doesnt seem to be a communication protocol, how long a query takes etc. Any direction on who else to contact would be greatly appreciated.
This sounds like a Sales issue, and they don’t work swing shifts. They’re in Pacific Daylight Time, so you should hopefully hear back from them tomorrow morning.
Hi! Yes they replied first thing this morning! Thanks!