Support Tickets have always been a sort of "Wait and see" sort of thing for me. I usually do a post on this forum with my exact problem, a support ticket, and then the chat via the control panel.
By posting my problem in those 3 places, I generally get my issue resolved within a few hours.
As a side note, I recently had a similar issue to yours, and it turns out that a change I made on my php.ini that was wrong (I upped the memory limit and should have been 90M, but I instead had 90MB)
That one little error was causing Apache to not be able to start. Fixed that error and everything started up nicely.