I'm feeling the same, right up to creating the forwarding addresses to get around this system.
I didn't get "into" this, in order to manage my clients email problems. IT SHOULD JUST WORK.
For me, I have given (volunteered) my modest church's rector a domain and email plus my service to keep things running. I am not an email professional nor do I wish to become one. So I don't like getting multiple phone calls about something that should be considered for a hosting company as basic as having the lights on is for the electric company.
As it is, it seems that all the emails that my friends had that were on the server have been corrupted and they've lost everything.
This has, as you say, been going on since late MONDAY.
Yes - the real "burn" is that they haven't even explained what happened.
I sound like an IDIOT when I tell my clients "I don't know what the problem is".
What DID go wrong? Seriously - did like, ONE drive go down and take the whole system out? WE DON'T KNOW.
I mean, even if a fire took out a whole building, and I'm being serious here, they should be able to restore logging in and checking your mail within 24 hours, if not with a flip of the switch. Because it seems the email files have been corrupted, my clients can't even CHECK their email as it is. (the sluggish forwards at least work)
I have about 20 domains here, and about 4 of them have email. My personal tragedy it that I've had no problem with the email account I personally use - just the ones for the church, and I feel I've really let them down.
I love the prices and for the level of websites I have, I find the service for my websites to be very satisfactory.
BUT EMAIL IS NOT A LITTLE THING. So like you, we have started to check out alternatives, and if they cost more - FINE, if they don't have problems and/or the lack of support like THIS.
WE DESERVE A WELL DETAILED DESCRIPTION OF WHAT HAPPENED, and not a 2nd person comment in another thread.
If like, one drive going bad brought down the whole server, or "one thing" went bad and they couldn't fix it for DAYS - THEN SOMETHING IS VERY WRONG WITH THE SYSTEM.