Here is the response i received from dreamhost:
For all of our DreamHost customers (new and old) we have free and unlimited 365/24/7 technical support via email and live chat through our web panel. If you need the additional help with phone support, there is a charge of $9.95
for a one-time call-back or $14.95/mo for three call-backs. Keep in mind this level of support is only available to customers in the US and Canada. If you would like to learn more about phone support with DreamHost, please visit the site below:
Should you have any other questions or need help with anything else at this time please let me know and I will be more than happy to assist you.