Any file recovery available?


Months ago I installed a cms on the / level of my site… and decided not to use it anymore. I used the one click install to remove it… and, to make a long story short, the uninstall script appears to be “rm *”. MY ENTIRE SITE IS GONE!

OK, so I should have backed it up, but I didn’t. In this case, does Dreamhost offer any type of file recovery service??



It doesn’t show up in any listing, but it’s there. In FTP, or even in command line, log into your home directory and ‘cd’ to .snapshot
There are about 5 backups there. And be quick about it, as they roll over.

Your databases are also automatically backed up and can be restored via Control Panel’s MySQL section.



Can you please explain this “cd to” or “cd into” the hidden files. I use CuteFTPpro and can show my hidden files. I go to the webftp but can’t figure out how to turn a view of hidden files.

I am hoping that the .snapshot file will help me fix my ultimate problem which is this:

I backed up the data on my blog

Then I adjusted the tagline of the title and added an HTML line break… And now… WHOLE BLOG IS HOSED!

Some how, I got the site to at least have a text of the blog content but none of the style. If I try to go into the /wp-admin/ page. I get this message

Your data base is out of date. Please upgrade

When I hit the upgrade link, I get the following error and then nothing at all.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

I am the server administrator suggested and I have NO idea how to fix this.

I tried to find the file that has the
in the tagline but I just get php pages and I don’t speak php.

I tried reinstalling the style and then putting the data back. But I get the same thing again.




the .snapshot folder is a specially hidden file, and will not show up in any directory lists. for cute FTP or the webftp once you log into FTP you’ll have to click the field where it shows your server directory and type in .snapshot/ and press enter.

As far as your blog issues go, I don’t know - but I have had similiar problems with worpress and as a result have a general dislike of it.

–Matttail - personal website


For more on the .snapshot directory and what backups Dreamhost puts in there, check out the Dreamhost wiki article,

For more on backups in general, see the wiki article,

Jim DeLaHunt, - consultant in world-ready technology and business development