Wasn't there another recent thread about this where people seemed confused about how it worked? I think I figured out what confuses people. Here's how it's worded on the "Add an Account" page in the billing section of the panel:
The green part basically says what you just said--and is correct. The blue part could easily be taken to mean that you can host multiple plans on the same account. Bolding explained at end.
Then, sure enough, if you jump over to Home -> Manage Account, you will see "add a plan" in the plans section of the page.
But here's what you get when you click "add a plan" (assuming you already have a plan):
So, I guess the confusion is understandable. Until you reach this final error that is, which is actually pretty clear.
They should probably clear up the wording on the "Add an Account" page, then maybe only show the "add a plan" link if there's not already a hosting plan on the account.
The reason I bolded "hosting services" above is because I think that's part of the problem. It might not throw people off as much if the first sentence read "hosting plans" and the second one read something like "account add-ons" since that's all you can really add to a single account (dedicated IPs, etc...).
I think I got that right. If so, it should probably help clear things up for people that are confusing plans & accounts, depending on which section of the panel they end up in.
Wait! There's more confusion, as recently pointed out in another thread. If you read the TOS (Ha! That's for wimps... it's like reading the instructions before you attempt to assemble something.), section #8 reads:
The saying, "Clear as mud!" comes to mind here.
Unless I'm misreading it, I'm guessing that the TOS is outdated and probably goes back to when new customers were better off than those of us that were already here (read: $7/month Strictly Business Plan -- new customers only)... but I could be wrong.
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