Okay, I realize rules are rules, and I’m not complaining about that. In my case the company I work for had invalid charges on their credit card, got them charged back, and accidentally included the DreamHost charge in that. DreamHost’s policy is to freeze the account of any customer who gets a charge back. Fair enough. The problem is the tone they take, the way they respond, and the inability to get any complications resolved.
In addition to being accused by a DreamHost staff of committing fraud because I’m the one who registered the site, our company now has no email. We rely on email, just like most people. And DreamHost is not bothering to respond to my emails to their support that we need it up again NOW and that we sent them payment overnight express and faxed them a copy of the payment (because now they won’t take any credit card from us and yet they also refuse to speak to the owner of our company and/or the credit card company – which has been informed already to reinstate auto-deduction for DreamHost – to clear up the fact that the charge to DreamHost WAS NOT FRAUD).
In addition to not being able to get a hold of anyone at DreamHost by phone (because they apparently don’t have a phone or just don’t want customers to be able to talk to them), they claim they only have mail delivered to them twice a week. So the overnight payment we sent? Probably not going to be registered for a while. In the meantime our email is completely out. All of our customers and distributors and suppliers trying to get in touch with us via email cannot. Which screws us.
I keep waiting for any kind of response to my tickets so that we can find some kind of solution.
I can’t get a damned human being at DreamHost to do anything about it, no matter what kind of backflips I do. And I’m willing to do just about anything to get our email back up.
While I understand DH’s initial policy, their customer service has proven to be the most ridiculous I’ve ever encountered. If I cannot pay by credit card and my only choices are to mail payment, then for Pete’s sake they should check their mail more than twice a week. ANY business on earth, in ANY industry you can think of should do that.
There is absolutely no way of resolving an emergency problem in a timely fashion with DreamHost, at least if their lack of response to my problem is any indicator.