All sites down although DS up

It’s been over an hour now.

Tracing route to []
9 178 ms 188 ms 177 ms
14 * * 213 ms []
15 * * * Request timed out.
16 * * * Request timed out.
OK, it’s back.

Our sites (which are on a DS) are still not reachable, not responding, all down!
Dreamhost Status can boast “all resolved” but it’s far from it - how can they post such lies when they have our support ticket open and not responded for 4 hours now!
No email and no callback either! I know they had their outage but hey, we pay good money for a premium service (DS), we expect premium support!