All sites down although DS up


#1

It’s been over an hour now.

Tracing route to [208.113.240.240]
(…)
9 178 ms 188 ms 177 ms xe-0-3-0.cr1.sjc2.us.above.net
(…)
14 * * 213 ms ip-66-33-201-126.dreamhost.com [66.33.201.126]
15 * * * Request timed out.
16 * * * Request timed out.
[hr]
OK, it’s back.


#2

Our sites (which are on a DS) are still not reachable, not responding, all down!
Dreamhost Status can boast “all resolved” but it’s far from it - how can they post such lies when they have our support ticket open and not responded for 4 hours now!
No email and no callback either! I know they had their outage but hey, we pay good money for a premium service (DS), we expect premium support!