All my sites are down

I have 4 sites hosted on a shared account and they are down… How long should I expect to wait to a response. This could not have happened at a worse time as I am currently running a promotion on facebook.


I apologize for the downtime.
We’re currently experiencing some issues with the server you’re on due to the migrations.
Our admins are aware and are working to resolve it.
I apologize again and thank you for your patience.

Thanks for the response Justin. Do you have an ETA of some kind?


Unfortunately, we don’t have an ETA at the moment, as much as I would like to give you one.
Our admins are working diligently to get it resolved.
We’ve also received your ticket and we will respond once we have an update.
I apologize again for the downtime.

Thanks Justin
Back up… hope this lasts


We’re finding the same issue on the towns server. Our databases stopped working today from 11:00 till noon, was restored, and now our web service seems to be down (Apache is giving us a standard “It Works!” on our static IPs).

Is this related to the same issue? I also see that there is a blog post about some downtime, however it indicates that it is resolved.