it seems like DH support is trying to ignore the fact that I'm sharing my PS with someone else and I have to pay for that user.
the matter is that I've requested the PS a two weeks ago and about a week ago it was ready. And during this week, that should be provided for free I need to test my PS usage and decide how much to pay. BUT all this trial time there are users on my PS from ANOTHER ACCOUNT. And now I have 5 users on the PS which I've never created.
Also, when PS was created, all my users was moved there no matter of "don't move users" checked.
After 5 days and 6 messages from suppot they decided to move that account away at last and move my users back to shared and leave me an option to move my users t PS when I want to.
However, after 48h from that all my websites are down, nothing moved out and I'm getting "Your website does not appear in the Apache configuration file"
that's really professional...