All is lost?


#1

I’ve just managed to completely wipe out a critical database table. I was stupid enough to NOT backup my database before I did this. So now I’m hoping - praying - that I can get a recent backup from DreamHost. Is this even possible on a shared plan?? If I can’t, I may have to go crawl in a hole and just die.

–Brad Barkhouse
Be a Contender!
http://www.beacontender.com
brad.barkhouse@beacontender.com


#2

I can’t speak for DH, but I think they can probably give you a back up from yesterday.
Good luck.

“Try to be the kind of person your dog thinks you are.”


#3

I’m desperate here, and I know that DH doesn’t really offer phone support, but I’m afraid that if my support request takes too long, then any backups they may have will be over-written!

Does anyone know a phone number? I’d even be willing to pay!

Help??!!

–Brad Barkhouse
Be a Contender!
http://www.beacontender.com
brad.barkhouse@beacontender.com


#4

don’t sweat it man, you have put in a support request through the panel right? If you’ve done that just hang in there.

[color=#0000CC]jason[/color]


#5

Actually, I put in a support request about 21 hours ago and counting. I can sorta understand the delays what with the amount of requests they handle, but for stuff like this, they should be a little quicker IMHO.

P.S. - Maybe I should switch to a dedicated server, think I’ll get faster support then when I need it?

–Brad Barkhouse
Be a Contender!
http://www.beacontender.com
brad.barkhouse@beacontender.com


#6

Jeff, I could kiss you!

It took roughly a day, but I finally got through to DH via the live chat feature. And yes, they did have a recent backup for me! I’m not a religious man, but Hallelujah all the same!

Thanks guys, you’ve reminded me why I host with you!

–Brad Barkhouse
Be a Contender!
http://www.beacontender.com
brad.barkhouse@beacontender.com


#7

[quote]Jeff, I could kiss you!

It took roughly a day, but I finally got through to DH via the
live chat feature. And yes, they did have a recent backup for
me! I’m not a religious man, but Hallelujah all the same!

[/quote]

Not a problem - I’m just glad I could help - though think I’ll pass on that kiss. :>

  • Jeff @ DreamHost
  • DH Discussion Forum Admin