Over the past two years, I have occasionally heard terrible stories about DH and how webmaster panicked because their websites are down. But since my experience with DH has been really happy, I can hardly share their anxiety, until now.
All my 100+ domains have been down since I got up this morning. Yes, I have contacted support via the form on the Web Control Panel (and actually sent a fax to the Billing Department since I suspect my modifying the payment method yesterday might have anything to do with this), but sitting in front of the screen and wait up to 24 hours for a reply isn’t really a pleasant thing to do, especially when you know that many of your clients (whose websites are with you) will be calling probably any minute from now.
Jeff, are you there?