Oh god, why doesn't DreamHost have a phone number? I need to talk to a real person, in real time. What kind of business doesn't have a PHONE NUMBER?
I've had an account here for a couple of years. I've had another account with StartLogic for many many years.
I've been making plans to move the 5 domains I have at StartLogic here to DreamHost and closing out my StartLogic account, which comes up for yearly renewal the 6th of March. Since the main and most important domain I use came with the original account when I signed up, it's coming up for renewal too. I don't want to renew the account, but I wanted to make sure my domain was paid up, so I went ahead and renewed it.
Now I just read in the wiki that domains can't be moved if they're just been renewed!? So either I have to sign up with StartLogic for another year or lose the use of that domain for 60 days?? Is that for real? Why on earth why??
I am so fucked. I can't afford to re-up at StartLogic for another year and wouldn't want to even if I could. They've been nice to me but I haven't been able to upload files there for months and service keeps telling me the fault is on my end. I know damn well it's not on my end, because I've been uploading files there for years and I didn't change anything. And I can upload files to my Dreamhost account with no problems at all using the same FTP program and the same settings. So I'm done with them. I thought I'd consolidate all my domains here under one roof and make it easier on myself.
I also was attracted by the service here at Dreamhost where visitors to my web sites can donate money and it goes directly toward my hosting bill (and, I assume, my domain renewals after they were transferred here). I've already had pledges from people who will donate once the domains are moved and everything is up and running.
But now, my main domain, the one that I've had at StartLogic for years and that's in all the search engines can't be moved? Seriously? This is terrible. I thought giving 14 days would be plenty of time, but it's actually 60? Is this a DreamHost policy or does this apply to anybody anywhere?
Could someone please tell me the reason for this insane policy and if there's any way I can get around it? And why I can't discuss this with someone who works there and knows what they're doing, in real time?