I've been here since '06 and love the support staff, they are just great to work with. They have a few really bright people working here who can always figure it out quickly, its just they have a lot to do.
My only complaint with DreamHost is of course the fact that a couple DH customers have free reign to do whatever they want to other DH customers, I've had my rewards account revoked, my DHSOTM win overturned, and now they've also permanently banned me from contributing to the wiki, which I enjoyed being one of the top contributors to until I had a disagreement with one of the people and the next day my account was permanently banned.
Whenever I've tried to contact DreamHost about it I somehow always get routed to the same guy who I think is one of the smartest people DH has, but noone seems to realize how many customers have been abused by these people. I used the callback feature for the first time ever to call anyone in the award-winning democracy that is DH so I could get my wiki account unbanned and also push for their removal from any position of power for no other reason than they are the worst kind of admin. Lording over others, getting personal, interfering, ganging up on people, and just the worst admins I've ever seen running anything. They hurt DH customers, they hurt DH's reputation, they hurt DH financially, and who the heck is responsible for making their volunteer positions set in stone? I admin several sites and its just embarrassing to all of us for this to go on when many pople would volunteer who would be much better qualified and anyone could do a better jobat not harrassing and driving away you own customers.
It is very odd to be driven away from a company I love by a couple of people who aren't on the payroll and indeed should be recruiting me to contribute to the wiki and forum. Something is very wrong here!
All this is apparently going on without anyone at DH knowing that such damage is being done. My lenghty heart-felt request asking for anyone at DH to help me out was answered with a 1-line email saying they had cancelled my callback request.
Thanks for caring DreamHost... if that is your real name.
Unless I am able to get through to someone who can get some qualified or even semi-qualified admins in here then I'll be joining nocloo and leaving DreamHost as soon as I decide on a replacement host..
I've had some smaller hosting companies (like DH used to be) offer me some sweet incentives to move over with them, and all the salespeople I've talked with want to know what exactly I was unhappy about at DH adn if I would be publishing articles about any dislikes, security issues, that would encourage others to avoid them. I still believe in DH and Im still waiting for someone to do the right thing.
So far I haven't found a host that meets all my technical requirements. And I haven't found another company with such excellent customer support. Id really like to stay with DreamHost but these people have been so successful at getting DH to do whatever they want DH to do, that is pretty scary.
I'm worried that they'll shut my whole account down for no reason, and that would be a disaster for my company and my family. So unless DH decides they want to make this right then I have no choice but to move to another host for my job and families sake. Once gone the last remaining bit of leverage that these people have over me is gone.. they've literally banned blocked and barred me from every possible thing except this forum and my main account. I'm really looking forward to being able to return as a customer to DreamHost and resume the bliss that I had until deciding to check out the DreamHost Discussion Forum... Big mistake as it turned.
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