It’s sad to leave Dreamhost, it was good for the past 4 years and I’ve to be thankful for the good service and smooth sailing of my two sites. I will miss the 10 pages monthly newsletters and how good the control panel is.
The reason I’m leaving is not cost even tho many webhosting companies out there are offering pretty good deal beyond the first year w/ Dreamhost promos. It is a pain to move all your stuff after 4 years, thankfully I’m technical enough to know how to migrate all the data and make proper changes to all the config files.
I have 2 main sites, one e-commerce and one hobby site with an average 400 users/day total. For the past 4 months, there is nothing but problems w/ Dreamhost. First, the load average on the box spikes to the 20-60+ range, causing my sites to come a halt, my average 503 errors is at 25%-27% !! I opened a ticket, got looked at, saying it back to normal, then it spikes up again, after 3-4 tickets, I asked to move to a new box. The load went down to 2-3 on the new box, however, now there are DB overload issues. The connections kept timeout and I don’t have access to the DBs to see how overloaded they are.
I opened a few tickets, some got answered within 24 hours, some sits there for 2-3 days. All I got is the DB looks normal and my sites is back to normal. It is not ! For the past 2-3 months, my 503 errors is sitting between 14%-25%, which is unacceptable. I lost a few customers because by site was slow or unresponsive. You may have to setup your own web logs cruncher, I use the free awstats running from cron everynight to see those stats.
So reluctantly, I frantically look for a new hosting company. I don’t need a gazillion of bandwidth and disks. I just need a host who can serve 400 users a day in a reliable way. I don’t have enough traffic to justify a VPS or dedicated server. I just need to serve 15 requests an hour for my two sites, nothing fancy, I didn’t ask for much to be happy.
Dreamhost just over promise and under-deliver. Those extra bandwidth, disks I get every month is nothing if you can’t get anything out of it. Loosing 15%+ of your traffic is huge when you only have a few hundreds a day. I hope Dreamhost will put all of those porn sites on a single 386 box and let them enjoy their slow & extended orgasms.
It was a fun ride. I wish you all the best at Dreamhost.