I've had my affiliate account for about a year and a half, have several promo codes set up, and have been referring people to dreamhost for that same time frame. However, my promo codes are not working when people I refer go to checkout.
Skeptical that it was user error on their part, I tried doing it for someone yesterday, using the referral link, their account info, and the promo code as well and lo and behold - no promotional thing that I set up. How can I fix this? Is this user error somehow on my end or is it a system error?
Thanks in advance for your help.