Sorry to hear about your trouble. I don’t quite understand what you are trying to do, but the support folks will be able to help you. If you can’t wait in queue for an chat with support, you can always open a ticket. I always do that, and they get back as soon as they can.
Go to https://panel.dreamhost.com/index.cgi?tree=support.msg& like you are going to start a chat, but click on “Submit a ticket” instead.
It costs extra, but they also have a callback option, if you feel you really need to talk to someone on the phone.