Thanks for the response Scott. I will try again AND hope it's my lucky day and I might get help from rlparker. And yes, according to the invoice I owe $190 but it's impossible to tell if that's an invoice for the past or the future, or both, and I have never received any e-mails, notifications or invoices from DH. If it's past, of course I'll pay, if it's future, I'd like to change to monthly, but the system doesn't allow me to do that, though I know it's supposed to. blah blah blah. Thanks for giving me hope in any case.