Account upgrade has not taken effect


#1

Hi,

I’ve registered today as a standard account and upgraded to the full hosting after. I received an email confirming the payment was debited using Paypal. However, when I relogged in to the control panel, it says my account needs to be upgraded. Please investigate.
I need to install some wordpress plugins, do I need to uninstall and reinstall wordpress to activate the rights to install wordpress plugins?

Thank you


#2

Paypal purchases always take longer. As customers, we don’t have any more insight than that to the status of your account.


#3

Under billing>makepayment, It confirms that all payment are up to date. Please activate the full account rights to all installed apps ASAP.

Thank you

http://www.seoaylesbury.com


#4

we are just customers like you. i’ll suggest you to submit a ticket to DH support via DH panel --> Support --> Contact Support