Account Still Pending, No Reply


#1

Hi y’all. Paid for a year of web hosting with DreamHost yesterday and got this message:

[quote]
We had a problem automatically approving your account. You’ll be hearing from us within 24 hours so that we can resolve any problems and activate your account.[/quote]

I submitted a ticket (#6392907) over 15 hours ago but haven’t gotten a reply. I was hoping to spend today getting the site set up. Is there anything I can do to get my account approved?

Thanks!


#2

To put it rather bluntly the “24 hours” is a lie. The dept at dreamhost that completes manual approvals only works during business hours (PST/GMT-8) Monday-Friday.

I hate to make the statement I have here, but to put in bluntly dreamhost could improve that message, it’s been this way for years. Simple rewording could save quite a number negative posts in this forum. They are setting the expectation, they forget to mention it doesn’t apply to weekends and holidays.


#3

Got approval and reply to my message, took 18 hours. Not very efficient. I’ve used godaddy in the past with no problems.