I had the same thought before. But the fact is that most of the users do not have problem with DH. You only see those people who have problems here
This is not right for everybody. I even need to fax authorization form when I signed up using credit card. Now DH has already removed the authorization process. Thanks DH!
Since they already promised, I'll suggest you to send them a ticket (set the type of msg to "OMG EXTREMEMLY CRITICAL EMERGENCY"). Forward the previous message from DH support and chase them.
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