Account still pending after 16 hours! Please help


#1

I just bough a year of hosting and a domain. My account has still been pending for 16 hours! I try to press “have us call you now”, but nothing happens. I need this fixed fast because I really need to get to work on my website.
I think I know what the problem is, though. They credit card I used did not match with the information I submitted. I did this because my card wasn’t working so my friend let me use their card.
I tried to contact support twice with no luck. Been almost 16 hours with no reply. Is this normal? What should I do? What are your experiences and how did you get this fixed? Please help, thank you!


#2

TemperThompson,
What is the domain? I’d be happy to get that approved ASAP.
Sorry for the wait our approvals team is not here on the weekends.
Some accounts do need to be manually approved for security reasons.
If you have the account number or domain that would be great.
Thanks,
Dee J.


#3

My account number: #1475148
Thank you for your reply. I have not attempted set up my domain yet, but I did get “veggiejuicershop.com” with my hosting.
If you can fix this fast, I will really appreciate it. Thank you


#4

TemperThompson,
Your account has been approved!
Let me know if you have anymore questions.
Thanks,
Dee J.


#5

That is all! Thank you, I really appreciate this!