Account Pending www.thesurflodge.com


#1

Hello, my site is offline and the panel shows “account pending.”
I’m not able to access the live chat and the “submit ticket” link appears to be dead (leading to a blank page).

The site has been down since Friday, I would greatly appreciate anything anyone can do to help.


#2

Hello Molly,

Thank you for contacting us for help!

If you can supply a domain name on the account we can look into the status. the panel is online and you should be able to submit a ticket here as well https://panel.dreamhost.com/index.cgi?tree=support.msg& > What do you need help with? > Account > Submit a Ticket

Thanks!
Matt C


#3

hello matt, thanks for your response. the domain name is www.thesurflodge.com
i’ve submitted a ticket but not heard back yet.


#4

Thanks for that info!

The domain supplied pulled up an account that does not have an open ticket and has already been approved and you can remedy that account by logging into the panel here https://panel.dreamhost.com/index.cgi?tree=billing.payment&

You can also supply us with the support ticket# (starts with an 8) and we can get that over to our support team to look into.

If you are not able to login to the panel please use this link https://www.dreamhost.com/support/ select the “I can’t login” or “Other” options from the drop down, include an email you have access to and our verification team will assist further,

thanks!
Matt C


#5

hi matt, here is the ticket #8440633


#6

Thank you for that ticket# I was able to get it over to our approvals team to look it and they will update you accordingly,

Thanks!
Matt C


#7