Account Pending even though payment has been received


#1

Hi,

My account number is 1485366.
I recently signed up for hosting this past Saturday and my account is still pending.

I have paid the balance in full using Google Wallet and received confirmation that DH has received the payment as well.

I’ve opened a ticket, #5870907, but it’s been a day and I’ve yet to receive a response.

The “have us call you now” button also doesn’t seem to work.

I’m at a loss with respect to what to do - I’d really like to get my site up and running and I’m slowly losing patience. Any help would be appreciated.

Thanks,
Lynseed


#2

Hello Lynseed,

Thank you for contacting us for support. I was able to find your pending account and forwarded it over to our Approvals Team (thank you for that ticket#) who will be in the office shortly to manually approve your account. (They are here regular business hours Monday - Friday 9am to 5pm PST). I’d like to thank you for your patience as it is greatly appreciated. If you have any other questions please do not hesitate to ask us.

Thanks!
Matt C