Purchased VPS hosting and my account is still pending. I sent couple of emails but not a single respond! You are saying 7/24 support yet I can hear nothing from you. You don’t have online support agents on chat, but the worst you aren’t replying back to my tickets.
Wonderful service and customer satisfaction guys, keep it up!
You guys suck! 24/7 in-house support doesn’t mean you have 24 hours to answer my tickets. It means I have to get immediate response from a support agent who is eager to solve my problem. I created almost 10 tickets, created a thread on you forum, and I would call you if you would have shared your phone number.
I’ve chosen you according to the reviews on TrustPilot but it seems they are all payed persons to promote your customer service and I must say I haven’t seen such thing.
Long story short, it’s better for both of us to end this relationship before it starts. I want my money back as immediately as you get it! So that means NOW!
Here is the list of my previously created tickets: