Account Hacked


#1

My dreamhost account was hacked. The e-mail address was chancedto *******@harakirimail.com. Because harakirimail.com allows anyone to use any account anonymously without a password, I was able to reset my account password. The problem I am having, however, is that I cannot log in because my IP isn’t authorized.

I requested the IP auth code, but I can’t receive the e-mail because it is in MIME format or something, and harakirimail can’t open it.

“This is a multi-part message in MIME format…” is all the body of the e-mail says.

I’ve submitted a claim to tech support, but I haven’t heard anything back.

Anyone have any suggestions?

Thanks in advance.


#2

Reporting that issue to our support team was the recommended action. If you can supply us with a support ticket# or a domain name on the account we can look into the status,

Thanks!
Matt C


#3

Thanks for letting me know!

lavenderandcotton.com is one of the domain’s on the account