Account Disabled


#1

I’m trying every form of contact I can, due to the lack of ability to get email on my ‘primary’ account at the moment, and lack of any explanation in Email etc.

My DreamHost account is disabled. There was a billing problem, but at the most I would have expected a ‘suspension’. I did not expect to find everything Disabled especially when there is a valid card on file.

I would have enabled ‘live/chat’ support to resolve things, but I can’t do even that at the moment.

I don’t want to put to much information in this note, as I’m pretty sure these are public. Is there something I’m not doing to resolve this issue that I should be???


#2

Hello leog105,

Could you please provide me with your domain name so I can look into your account?

Thanks,
Dee J.
DreamHost Staff


#3

Looks like everything is sorted out and your account has been reenabled! If you need anything else, please don’t hesitate to ask! We’re available here, through email/LiveChat in your panel, and on Twitter @DreamHostCare :slight_smile: Thanks so much for being patient!