My account was disabled due to someone complained that I sent spam emails.
Well, I was just sending newsletters to members of my users. All these members registered their accounts on their warranty because they will receive an activation confirmation email before their account is activated. Then here comes the problem. The Dreamhost staff said I didn’t record the users’ registration IP and registration date. I did record them as the database was fully designed for such feature. But due to the program’s problem, not all users’ IP and date were recorded. In a word, the information that Dreamhost Staff wanted is just not incomplete, not available.
Now Dreamhost just disabled my account and won’t send me response for my support requests. They don’t even give me a chance to backup my website, all my memory on the dreamhost.
Could anyone help me? Any ideas will be appreciated.