Okay, apparently, my account has been disabled for having "copyrighted" materials, I have FTPs set up for a few people so... yeah, ugh. How was the reactivation process like? Did they completely disable your account (therefore making you pay again to reactivate it) or was it something else? Also, how does the file and database recovery procedure go? Were the files and the db restored back to normal (obviously minus the "copyrighted" files) or was it completely wiped out?